Field Service Management for Equipment & Machinery

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NEXTSERVICE HELPS
EQUIPMENT & MACHINERY COMPANIES STREAMLINE THEIR FIELD SERVICE OPERATIONS

 

NextService is a ‘Built for NetSuite Native’ application that is helping manufacturers and distributors to expand their use of the NetSuite platform to control all aspects of managing a growing equipment and machinery business. When you embrace a ‘single platform’ solution, you are simplifying your businesses IT ecosystem and empowering your team to work more effectively.

KEY BENEFITS FOR EQUIPMENT AND MACHINERY COMPANIES

  • NetSuite native field service management
  • Automated preventive maintenance
  •  Eliminate manual job tracking and paper forms
  • Asset history available from the field
  • Configurable asset record
  • Drag and drop job scheduling board
  • Integrated mobile checklists and forms
  • Reporting and saved searches for the field service industry
  • Mobile application for field technicians
  • Manage crews and teams
  • Filter resources by skill, location or availability
  • See real-time job status and completions
  • Capture time, van inventory consumption and expenses
  • Capture customer sign off in the field
  • Configurable workflows and processes

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Headland Machinery distribute specialist machining tools within Australia & New Zealand; including sheet metal, CNC machine tools, water-jet, fabrication and storage. A strong family business, Headland has over 60 years’ experience in the manufacturing and wholesaling distribution industries.

“ NextService has really helped us increase the utilisation and efficiency of our engineers as they now have the ability to know where all resources are at any given time.”

Richard Kloe
Managing Director

NEXTSERVICE NATIVELY INTEGRATES INTO YOUR NEW OR EXISTING NETSUITE SOFTWARE

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NextService leverages the power of the NetSuite development platform. We understand the core building blocks and can develop, deploy, bundle and manage our field service application seamlessly for customers.

ONE SYSTEM TO MANAGE YOUR ENTIRE EQUIPMENT MACHINERY BUSINESS

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NextService is designed to manage mobile workforces for equipment and machinery businesses. Whether asset or location-based service, NextService provides all service related information in one place, along with seamless billing, inventory management and full customer visibility. Built on the world’s leading cloud business management platform, NetSuite.

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CUSTOMER ENGAGEMENT

Drive business efficiency and growth with real-time job status, field resource location and two-way communication. NextService can be leveraged by any customer-centric organisation and exceed customer demands with effective service levels that drive customer loyalty.

CUSTOMER LOYALTY
Exceed customer demands and expectations.

GETTING IT RIGHT
Right person, right part, right place and right time.

CUSTOMER EXPERIENCE
Give your customers a digital and informed experience.

LIFE-CYCLE MANAGEMENT
Synchronising every customer touch point throughout your business.

 

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WORK ORDER MANAGEMENT

Efficient management of your field team to co-ordinate, monitor and automate customer service requests. NextService drives proactive field service management to maximise uptime and customer satisfaction.

MAXIMISE PRODUCTIVITY
Match field team utilisation to customer SLA commitments.

INCREASED REVENUE
Higher number of visits per day increases new business opportunities and up-sells in the field.

INSTALLATION & COMMISSIONING
Installations with task driven work order generation. Serial asset commissioning and on-site reporting.

PREVENTIVE MAINTENANCE
Proactive and consistent service levels decrease equipment downtime.

 

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SCHEDULE & DISPATCH

The NextService scheduling board keeps track of your team and their status increasing productivity and efficiency. Customer service levels are improved along with first-time fix rates and real-time visual insights.

DRAG & DROP
Simple and easy to use drag and drop scheduling to ensure the right person is at the right place, at the right time.

GEOLOCATION OF FIELD STAFF
Real-time visualisation of your team for scheduling and managing your field workforce.

MAINTENANCE TASK SCHEDULING
Proactive maintenance schedules to ensure service levels are achieved.

REAL TIME COMMUNICATION
Enabling fast response to rapidly changing circumstances.

 

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FIELD MOBILITY

Mobile access on connected devices enables real-time collaboration of tasks, jobs, project status and parts management. Work order dispatch notifications, on-site completions and add-on service requests are communicated instantly to and from the field.

CUSTOM FORMS & CHECK LISTS
Compliance and safety check-lists.

SIGNATURE & PHOTO CAPTURE
Job verification and quality assurance.

INVENTORY & PARTS MANAGEMENT
Full visibility of inventory location.

BILLING & INVOICING
Manage time, labour and parts to a customer invoice.

DEVICE AGNOSTIC & OFFLINE
Empower employees or contractors to use any mobile device or roll out cost effective tablets.

 

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AGILE & RAPID DEPLOYMENT

INITIATION PROVE CONFIRMATION LAUNCH OPTIMIZATION
• Stakeholders • System walk through • User acceptance testing • Data migration • Phase two configuration
• Milestones & timelines • Phase one configuration • Training • System go-live • Milestone meetings
• Bundle deployment • Hands on support

NextService adopts productised domain knowledge, leading practices, KPI’s, reports, metrics and an agile approach to product implementation. The real benefits are faster time to value, increased business efficiency, flexibility, and greater customer engagement.

 

REPORTING & ANALYTICS

Actionable performance metrics for customer engagement to measure, track, benchmark and grow your service business. Our service insights focus on service levels, resource utilisation, job and contract profitability and proactive asset maintenance scheduling.

AUTOMATED REPORTING
Engineer utilisation, contract leakage and problem identification.

VISUAL DASHBOARDS
First time to fix, mean time to repair, KPI’s and SLA achievements.

360-DEGREE CUSTOMER VIEW
Unified information from marketing, sales, financials, inventory and field service.

BUSINESS INTELLIGENCE
Monitor operations, model changes and execute improvement.

 

INVENTORY & RETURNS

Complete inventory accountability from start to finish across the service chain. Seamless inventory management with full visibility of part location from the warehouse to the field resource ensures up-to-date, accurate and audited inventory levels thereby minimising inventory leakage and write-downs.

END-TO-END PARTS MANAGEMENT
Inventory management and tracking from the warehouse to the field resource with trucks/vans.

OPTIMISING RETURNS FROM THE FIELD
Tracking and managing returns while managing the cost of logistics.

INVENTORY CONTROL
Real-time view of inventory levels minimising leakage and write-downs.

MAINTENANCE TOOL KITS
Maintenance and repair kit management and automatic parts replenishment.

 

OUR CUSTOMERS

We operate as a collaborative team and ensure that we work closely with our clients for long term success. We are honest and believe in hard work and building lasting relationships.

At Next Technik we enjoy bringing our customers closer to their clients and we will go the extra mile to provide a service that we would like to experience ourselves.

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NEXT
TECHNIK

Next Technik grew from the need to enhance NetSuite in order improve customer service levels and positively affect the overall customer experience.

Our DNA is focused on customer outcomes and we believe that improving customer engagement will drive business efficiency and growth.

As a software development company, Next Technik builds field mobility solutions which leverage the power of NetSuite and enhance customer engagement. Our solutions are scalable, customer focused and utilise NetSuite’s cloud infrastructure to deliver enterprise-class data privacy, data management, security and availability.

Our strength comes from our agile dedicated teams of brilliant minds who are able to utilise the comprehensive work-flows scripting, analytics and web services to customise, extend, test and build applications on NetSuite.

Our award-winning application, “NextService” provides NetSuite customers with a comprehensive field service management solution. Built for NetSuite, NextService focuses on companies that are equipment and labour-intensive organisations which are measured by their ability to meet customer and service level expectations.

“Our mission is to explore and extend our applications whilst keeping the customer at the centre ofour business.”

NETSUITE

Australia’s number one cloud business software suite.

One unified business management suite, encompassing ERP/Financials, CRM, and e-commerce for more than 40,000 organisations.

Comprehensive functionality with industry-specific support for a broad range of industries means NetSuite works the way your business works.

Built from the ground up for the cloud, NetSuite lowers costs and reduces hassle for IT. One data model spanning back office financials to customer records, to professional services.

Want to Grow your Business?

To learn more about how NetSuite can help grow your business, send our team a message to discuss the opportunities NetSuite can bring in.