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Managed Application Services

Our team of experts are here to help you manage and support your NetSuite. From bundles to custom packages, we’ve got it all.

Salora and its team of experts are here to help you manage and support your NetSuite instance with a variety of MAS packages to fit your organization’s needs. 

Focus on your core mission and leave the technical administration to us.

MAS PACKAGES

| Services & Inclusions

Configuration & Administration

Our team of experts helps businesses configure and administer their NetSuite systems to meet their unique business goals, ensuring that they have the tools and resources they need to succeed. We work closely with your team to understand your business and continuously provide best practice recommendations for additional NetSuite efficiency gains.

New Release Assistance

NetSuite pushes two New Releases to its platform each year. Our team of experts will work with your organization to ensure it is aware of any new updates and features that could benefit its operations. We offer a variety of New Release Preview Support and Training options.

Proactive Services Coordination

Our proactive services coordination ensures that your NetSuite system is always up-to-date and running smoothly. We provide ongoing maintenance and support to prevent issues from arising and to keep your system running at peak efficiency.

Module and User Utilization

We help businesses maximize the utilization of their NetSuite system by providing training and support to their team members. We work with your team to ensure that they have the knowledge and skills they need to get the most out of your NetSuite system.

Break/Fix Tickets (Predefined SLAs)

Our break/fix tickets with predefined SLAs ensure that any issues with your NetSuite system are addressed promptly and effectively. We provide a time-bound agreement that outlines the level of service you can expect from our team.

Roles & Permission Analysis

We provide businesses with an analysis of their NetSuite system’s roles and permissions. Our team of experts will review your system’s roles and permissions to ensure that they are set up correctly and that your team members have the appropriate access to the system.

System Maintenance & Support

Our system maintenance and support services ensure that your NetSuite system is always up-to-date and running smoothly. We provide ongoing support to prevent issues from arising and to keep your system running at peak efficiency.

24x7 System down emergency support

Critical issue support with a response time of under 1 hour. Our dedicated team of experts is available around the clock to assist in resolving system-down errors. We also handle escalations and advocate for speedy resolutions for NetSuite-related issues on your behalf.

| Definitions & Coverage

DEDICATED MANAGED SERVICES LEAD (MSL)

Their core role is to ensure the successful delivery of services to our clients.

They will oversee client onboarding, manage ticket requests, provide project management guidance, and facilitate transparent communication between Salora and the client, ensuring the highest quality service delivery.

ARCHITECTURE REVIEW SESSIONS

Engage in a comprehensive quarterly review with our NetSuite Solution Architect. This session includes a thorough analysis of your system’s current setup, encompassing modules, customizations, and integrations. You’ll have a one-hour discussion to evaluate your current strategy, followed by an additional one-hour session dedicated to offering best practices and optimization recommendations.

NEW RELEASE PREVIEW WORKSHOP

Twice a year, NetSuite introduces major releases with new functionalities. Our tailored virtual New Release Workshop, led by your Dedicated Managed Services Lead (MSL), will focus on Rhythmic Technologies’ needs. During this workshop, we’ll delve into the latest release’s features and provide recommendations, helping you assess and plan for the implementation of these valuable additions.

5-MINUTE QUICK QUESTIONS

For brief queries that can be resolved in under 5 minutes, no Techno-Functional ticket is needed. If your question requires more time, a regular Service Request may be necessary. Quick questions fall within our standard 1 Business Day SLA for responses.

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