SYNCARD

INSTALLATION AND USER GUIDE

SETUP

WALKTHROUGH

VALIDATION

Preparation & Installation

To get started with Syncard, you need to prepare your NetSuite instance by enabling the necessary features and installing the required bundles. Follow these steps to ensure a smooth setup and integration process, making sure that your system is ready to process credit card payments securely and efficiently.

  • Preparation: Enable necessary features in NetSuite.
    • Navigate to Setup > Company > Enable Features > Transactions.
    • Ensure ‘Credit Card Payments’ and ‘Payment Instruments Features’ are activated.
  • Installation: Install the Salora CardConnect Invoice Bundle.
    • Go to Customizations > SuiteBundler > Search & Install Bundles.
    • Search for [Salora] CardConnect Invoice Bundle and install it.
    • Wait for the installation to complete (usually takes 5-10 minutes).

Confirmation

  • Verify Card Connect as a payment method:
    • Go to Setup > Accounting > Accounting Lists.
    • Select ‘Payment Method’ in the type filter to confirm Card Connect is listed.

Subsidiary Setup

Configuring Card Connect for your subsidiaries is crucial, whether your organization uses NetSuite OneWorld or not. This section guides you through entering the necessary details and customizing settings to align with your organizational structure, ensuring that Card Connect is properly integrated for seamless payment processing.

  • This section details how to configure Card Connect for companies with or without NetSuite OneWorld.

    • Non-OneWorld Setup:
      • Go to Setup > Company > Company Information.
      • Enter Card Connect related information provided by Salora ERP.
    • OneWorld Setup:
      • Go to Setup > Company > Subsidiaries.
      • Edit any subsidiary to enable CardConnect as a payment process.
      • Enter Card Connect related information provided by Salora ERP.

Script Parameters

Setting up script parameters acts as a safeguard for the system, ensuring that all scripts run smoothly even if an issue arises. This section outlines the steps to configure these parameters, helping maintain the integrity and reliability of your payment processing system.

  • This section ensures the system is configured to handle potential script execution failures.

    • Navigate to Setup > Company > General Preferences.
    • Scroll to Custom Preferences.
    • Enter values for Site URL, CSURL, Authorization, and Content-Type, provided by Salora ERP.

Roles & Permissions

Establishing the right roles and permissions is vital for securing financial data and ensuring that only authorized personnel can access sensitive features. This section details how to configure user roles and permissions, as well as customer records, to facilitate smooth and secure transaction processing.

  • Establishing User Role Permissions

    • Ensure users have at least ‘Edit’ level access for Payment Card and Automated Clearing House functions.
      • Go to Setup > User/Roles > Manage Roles.
      • Select a customer role and adjust permissions.
      • Add ‘Automated Clearing House’, ‘Payment Card’, ‘Payment Card Token’, and ‘Payment Instruments’ with appropriate permissions.

    Customer Records Configuration

    • Properly set up customer profiles to facilitate transactions:
      • Go to Setup > User/Roles > Manage Users.
      • Select a customer record and click on the ‘Financials’ sub-header.
      • Configure payment instruments and fill out necessary details for new payment cards or ACH payments.

Using Syncard

Syncard offers a variety of transaction processing options to cater to different business needs, from authorizing payments without immediate fund capture to processing cash sales and customer refunds. This section provides detailed instructions on how to handle each type of transaction, ensuring that your payment processes are efficient and secure.

  • Transaction Types

    • Sales Order: Authorize payment without capturing funds immediately.
      • Billing subtab: Set payment option to Card Connect.
      • Select CardConnect payment operation.
    • Invoices: Paid through a Hosted Payment Page (HPP).
      • Save and approve the invoice to send a payment link to the customer.
      • Customer pays through the link; system marks invoice as paid.
    • Cash Sale: Immediate payment capture at the point of sale.
    • Customer Payment: Captures payment for previously authorized amounts or new charges.
      • Set payment option to Card Connect under Payment Method subtab.
      • Configure Card Connect payment operation to ‘Capture only’.
    • Cash Refund: Return funds for a transaction previously captured.
      • Set payment option to Card Connect under Payment Method subtab.
      • Configure Card Connect payment operation to ‘Refund only’.
    • Customer Refund: Reverse a charge and return funds.
      • Go to Transactions > Customers > Issue customer refunds.
      • Set payment option to Card Connect and configure the refund operation.

Payment Event and Monitoring

Monitoring payment events and ensuring proper integration between Syncard and CardConnect is essential for maintaining operational integrity and compliance. This section explains how to track payment activities and verify that all transactions are processed correctly through the integration, ensuring a seamless and reliable payment processing system.

  • Payment Event Monitoring

    • Track and document all payment activities for operational integrity and compliance.
      • Navigate to Customization > List Record & Fields > Record Type > CardConnect Payment Event > List.
      • Monitor sample records for tracking purposes.

    Syncard Integration

    • Ensure seamless communication and transaction processing between Syncard and CardConnect.
      • Navigate to Customization > List Record & Fields > Record Type > CardConnect SynCard Integration > List.
      • Check sample records to verify integration.

     

INTELLIGENT AUTOMATION

| What's new